We look forward to welcoming you to Sawrey House Hotel. When making a booking with us, we respectfully remind guests that a reservation constitutes a contract between themselves and Sawrey House Hotel and once booked, our agreement is a legal contract.
No deposit is required, however, card details valid for the duration of your booking are required and securely held on our fully PCI compliant system. No charge will be taken if your room is cancelled up to 7 days prior to the arrival date. After this date the cost equivalent to the first nights stay will be charged. In the event of a ‘No-Show’ or cancellation up to 48 prior to your arrival date then cost of the full stay will be charged. For those guests wishing to depart early, the full remaining cost of the stay will be payable. However if we are able to resell the vacant room, we will refund the price achieved. To avoid unnecessary cancellation fees, please cancel your room a minimum of 7 days prior to your arrival date.
Covid-19 Policy Update
In these uncertain times we understand that arrangements might not always go to plan and in light of this we are remaining flexible with all bookings when made directly with us and not through a 3rd party.
Should you need to cancel your reservation within 7 days of arrival we will either offer you:
- a postponement on your booking (a new booking date will be required).
- a voucher to the value of your reservation (valid for 12 months) to use at a later date.
Due to the nature of our business and Government restrictions, in the event of any of our team members requiring to self isolate, we do reserve the right to cancel any or all reservations should the need arise. We also reserve the right to cancel any or all reservations in the event of a local ‘lockdown’ or similar measures that restricts our ability to operate.
Should you have any concerns relating to an existing booking or a potential booking, then please call us on 01539436387
We respectfully ask that all guests have appropriate travel insurance to cover the cost of cancellations, as no exceptions will be made in the event of cancellations or curtailment.
Check-In time is 3pm and we ask that you check out of your room by 11am on the day of departure. We can offer late Check-Outs until 12noon upon request, subject to availability (fees apply).
We regret that we are unable to accommodate pets and we do not accept children under 16 years of age.
The Management reserve the right to alter prices without prior notice, however we honour all prices quoted at time of confirmation.
Car Parking is provided at the hotel as a free service, however the management/owners do not accept responsibility for any lose/damage to the car or their contents.
Please note: There is a minimum 3 night stay applicable for all bank holidays.
SMOKING POLICY – We operate a strict NO SMOKING policy and reserve the right to charge guests a minimum of £100 for any bedroom found to have been smoked in. We also reserve the right to charge our standard tariff for each day the bedroom is unusable due to the level of smoking causing us to leave the room off sale. Should evidence of smoking come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
DAMAGES POLICY – Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
REMOVAL OF HOTEL PROPERTY – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.
CREDIT CARD CHARGES – Please note that due to high levels of Credit Card charges imposed upon us by our card handling merchant, we always prefer bills settled by Debit Cards.